Broker Leadership Forum

As one of the final events for 2017, The Annual IIG Broker Leadership forum didn’t disappoint and the event took place at the beautiful Shepstone Gardens on Tuesday 17 October 2017.

The event was held by the IIG in collaboration with the FIA and could not have been made possible without the sponsorship of Old Mutual Insure. This year’s event theme: Driven Beyond Service.

The event started bright and early with guests arriving at the stunning venue from 7:30am onwards. Guests were welcomed as they entered the venue by the IIG president - Gerald Van Wyk. Also in attendance were fellow council members Daniel Stevens, Carla Jordan, Darryl Grater & Neil Beaumont together with Past Presidents Zuriel Naiker & Tracy McLaughlin. As always, the wonderful event was organized by the ever efficient IIG Events Coordinator, Nina Joubert.

Attendees had the opportunity to have some delicious breakfast and coffee whilst they caught up and networked with industry peers, both old and new. The proceedings kicked off at 9am where a group photo was held at the picturesque venue.

Shortly after 9am, IIG president Gerald Van Wyk welcomed all attendees and gave special thanks to the FIA and the Executive team from Old Mutual Insure, which comprised of Charles Nortje, John Nienaber, Coenraad De Jager and Herman Nortje.

The stage was then opened for the OMI executives to present. Co-ordinated by Charles Nortje, Herman Nortje (No relation), presented on the effects of the Southern Cape Fires and what OMI had done to assist their clients in during this terrible disaster. Herman also presented on some developments within the OMI claims division and ways in which they are trying to reduce their average claims costs to make their premiums more competitive.

Next up was Coenraad De Jager. Coenraad spoke openly and honestly about the challenges they have faced in both the Personal & Commercial Lines space. He then spoke around the ways that OMI are looking to improve in these areas with a specific focus on service & underwriting that will hopefully result in a portfolio that will remain sustainable and profitable in the long run.
 Following the presentations, the floor was opened for questions to the OMI executives where some honest and challenging questions were asked of the OMI team.

Following on from that, the guests had the pleasure of listening to the guest motivational speaker, Justin Cohen. Justin Cohen is the author of 4 books and 8 audiobooks. He hosts a CNBC Africa TV show in which he interviews some of the world’s top experts on success. As a leading authority on human potential, with a postgraduate degree in psychology, Justin Cohen speaks and trains in the fields of motivation, sales, customer service and leadership. Over the past seventeen years he has presented in 20 countries, and in virtually every industry, to an average of 8000 people annually. Justin is a Certified Speaker Professional and a Southern African Speaker Hall of Fame inductee.

Finally, to finish off the proceedings, CEO of the FIA, Lizelle Van Der Merwe, did a brief presentation outlining some of the challenges and negative connotations that brokers are faced with these days, especially with the growth in the direct insurance market. She then moved on to talk around the value that brokers bring to the table when it comes to insurance and risk management, and that brokers and members of the FIA should be proud of what they do and that their value proposition should be communicated more to the wider public and insurance market.

Lizelle mentioned the critical factors being considered at the next FIA board meeting, which include:

-Centre of Intelligence: (knowing their market segment better than any other stakeholder), knowing their customers better (i.e. purchasing decisions), identifying new markets, and a membership database
 -Sustainability and Relevance, specifically on:
 -transforming and inclusion within the broker market, changing business models, changing consumers, financial inclusion, succession planning and attracting new talent to the industry
 -professionalism (investing in talent, attracting and retaining talent, self governance)
 -Regulation (RDR, Insurance Bill, PPR, CBR, Proposals TT, Micro-insurance, General Code of Conduct, TCF, etc)
 -Representation (local and international stakeholder engagement, and a stakeholder database)
 -A clear value proposition including who the FIA is, and what they are not

Following the presentations, guests were welcomed outside to have a drink, some snacks and had the opportunity for some professional networking before departing. On departure, guests were handed a thank you gift for their attendance.

Once again, #YourIIG would like to thank our sponsor, Old Mutual Insure as well as the FIA for making this event possible.